Roles During Show

Greeter 

  • Two Greeters active 9:30AM - 1:30PM, otherwise one

  • Greet each individual as they arrive with a big smile.

  • Count and record shoppers entering the sale. (Building capacity limits not to be exceeded: 450)

  • Offer a basket for shopping.  

  • Ask arriving shoppers to fill out a form for the drawing.  

    • Complete the form to be placed on the mailing list, emphasizing email address. 

    • Name only if they just want to be in the current drawing.  

    • Inform shopper that drawing happens hourly and they must be present to win.  

    • Provide hourly entries to Raffle Caller.  

  • Be alert of shoplifting. Do not work on craft project at the door.

Floor Observer

  • Three Observers at all times

  • Walk the entire assigned area. Don’t stay in just one area.

  • Be observant of shopper activity. Shoplifting is always attempted, every year. 

  • Offer assistance to shoppers.

    • Give them a basket for shopping.

    • Take items to the Hold Table area after placing a post-it note with their name on the item.

    • Answer questions. 

  • Call attention to special items, not just yours.

  • Transport jewelry and other small items to the Hold Table with attached Note of claim-tag, for Artisans and deliver claim‐tag to shopper.

  • Report suspicious activity to security.

  • Check bathroom and hall area every 15 minutes.

  • Restock supplies if needed.

  • Report problems, be aware of shoppers taking item into secluded areas.

  • Keep on the move.

  • Wear apron.

  • Restock baskets to entrance and showroom locations.  

Security

  • Three active at all times: At each batchroom and in foyer/hallway to direct traffic or answer questions

  • Ask Bathroom users to stash basket on the table

  • Direct traffic in/out of the foyer, away from elevator, and no gathering in stairwell or exit hallway

  • Ensure shoppers can find their way to the cashier line. 

Hold Table

  • One active at all times, with extra to help 9:30AM - 11:30AM for running items.

  • Organize and keep track of items on the Hold Table.

  • Assist customers as needed to take items to the Sales Table.

  • Deliver jewelry and small items to the Sales Table when shopper is ready to check out.

  • Do not work on craft project, stare at phone, while at the Hold Table.

  • Remind artisans that the Hold Table is not a gathering place. 

Sales Table

  • Six active 9:30AM - 11:30AM

  • Four active 11:30AM - 1:30PM

  • Two active 1:30PM - 3:30PM

  • Four active 3:30PM - 6:30PM

  • Remove tags from purchases, give tags to Cashier.

  • If items are folded together, check if they each have tags.

  • Wrap and/or bag purchases.

  • Run errands as needed. 

  • Return baskets to entrance for shoppers convenience

Exit Monitor

  • One active at all times

  • Ask to see receipt, scan items, mark receipt with felt marker.

  • Stay alert, avoid staring at phone.

  • Count exiting shoppers.